Customer reviews: a simple method to get 10 a month

The right moment

Ask right after the moment of satisfaction: end of the meal, handover of the car, end of the treatment. After 24 hours, response rates collapse.

The right channel

A short link sent by SMS beats a printed QR code, because the customer already has their phone in hand while you are talking to them.

What to reply

• Positive review: thank them and mention one specific detail so the reply reads as human.
• Negative review: acknowledge the issue, offer a direct contact, never argue in public.

What not to do

Buying reviews, filtering unhappy customers, or trading discounts for reviews. These are detected and penalised.

With 10 reviews a month and a rating steady above 4.5, you move ahead of most competitors in your area.