Turn reviews into decisions
Identify the themes that encourage a visit, the irritants that prevent a return and the selling points your customers already use spontaneously.
Scan 360° feature
Customer reviews: what your customers really say, turned into selling points
Your Google reviews already contain the reasons people come to you, and the reasons they do not come back. Zenplan reads them, sorts them and turns them into actions.
Analyse my business
What Zenplan analyses
- All of your public Google reviews and how they evolve.
- The recurring themes: welcome, quality, waiting time, price, cleanliness, atmosphere.
- The positive signals that trigger a visit and the irritants that block it.
- The tone of your replies to reviews, where they exist.
What you receive
- Recurring themes sorted into positive signals and irritants.
- Ready-to-publish replies to negative reviews.
- Selling points written in your customers' own words.
- Concrete actions to raise both your rating and your review volume.
What it actually does for you
1
Answer a negative review quickly and well, without losing an evening over it.
2
Reuse your customers' compliments in your ads and your pages.
3
Fix the exact issue dragging your rating down instead of guessing.
Why choose Zenplan to analyse customer reviews?
Your customers' words become clear findings and concrete actions.
Surface recurring signals
Zenplan groups public reviews by theme and tone, helping distinguish an isolated comment from an issue that genuinely deserves attention.
Stay in control of every reply
Suggested replies are ready to adapt, but nothing is published automatically. You review, edit and choose what matches your voice.
Start from your own customers
Findings and wording are based on your business's reviews, your trade and the expectations your customers express, not generic templates.
Frequently asked questions
Does Zenplan publish replies on my behalf?
No. Zenplan writes the replies; you stay in control and publish what you want on your Google listing.
How many reviews are analysed?
Zenplan works on the public reviews available on your listing at scan time, prioritising the most recent ones.
What if I only have a few reviews?
The analysis is still useful: it identifies what is missing, and the roadmap includes actions to collect more reviews.
Let your reviews talk
Run a Scan 360° and turn your customer reviews into arguments and actions.
Analyse my business